Our policy is 30 days. If 30 days have elapsed since proven receipt of your purchase, unfortunately we cannot offer a refund or exchange.
To qualify for a refund, your item must be in the same condition as you received it, and must also be returned in the original packaging.
Any/All customized items are non-returnable. For customized items that qualify for a refund or exchange, these items must be faulty, or damaged prior to receiving, and/or proven to not match what was ordered.
Other items that cannot be returned:
* Gift cards
To make a return, you must present us with a receipt or proof of purchase, including receipt or proof of return.
There are certain situations where only a partial refund is given: (if applicable)
* Books with obvious signs of use.
* CD, DVD, VHS cassette, software, video game, tape, or vinyl disc that has been opened.
* Any item that is not in its original condition, is damaged, or has parts missing for reasons that are not due to an error on our part.
* Any item that is returned more than 30 days after delivery.
Refunds (if applicable)
Once we have received and inspected the returned item, we will send you an email to confirm that we have received it. We will also inform you of our decision as to whether or not we will approve or reject your claim.
If your request is approved, then your refund will be processed and a credit will automatically be applied to your credit card or original method of payment within a number of days.
Late or Missing Refunds (if applicable)
If you have not yet received your refund, please first check your bank account again.
Then contact your credit card company, as there may be a delay before your refund is officially posted.
Then contact your bank. There is often a processing time required before a refund is posted.
If after completing all of these steps, you still have not received your refund, please contact us at [email protected].
Sale items (if applicable)
Only regular priced items can be refunded. Unfortunately, sale items are not refundable.
Exchanges (if applicable)
We will only replace an item if it is defective or damaged. If in this case you wish to exchange it for the same item, please send us an e-mail to [email protected]
If the returned item was identified as a gift at the time of purchase and was sent directly to you, you will receive a gift credit equal in value to the value of your return. Once we receive the returned item, a gift certificate will be sent to you by mail.
If the item was not identified as a gift at the time of purchase, or if the gift giver preferred to receive the item first and give it to you later, we will send a refund to the gift giver and they will know that you have returned the item.
To return a product, you must send it by postal mail to the address provided by our customer service department when you requested the return.
You will be responsible for paying your own shipping costs to return your item. Shipping costs are non-refundable. If you receive a refund, the return shipping cost will be deducted from the refund.
Depending on where you live, the time required to receive your exchanged product may vary.
If you are shipping an item worth more than 50 euros, you should consider using a delivery service that allows you to track the shipment or take out delivery insurance. We do not guarantee that we will receive the item you return.